Arrow FusionSM Support Services
Support Services Line Card
For resellers that need to improve their ability to provide technical support after the sale but have limited resources to build or expand their own call center, we offer a wide range of multi-vendor technical support services that resellers can provide to their clients allowing them to build and strengthen long-term relationships.
Our 24-hour technical support center delivers multi-product technical support to you and your clients. Our experts are focused on the most widely deployed data center technologies and have multi-vendor expertise. We can resolve the most complex of issues allowing you and your clients to only make one phone call to reach resolution.
We offer the following support options:
- Presales Technical Support
- Global Product Support for Novell
- One Call Support Services
- Elite Support Services
- Desktop Support Services
Presales Technical Support
In this economy, we know you and your clients can't afford to get it wrong. That's why we offer FREE pre-sales technical support for every product on our line card. We put you — our customer — first. We offer fast friendly service backed by our experienced team of vendor-certified engineers. Whether you are just beginning to evaluate a technology, or are ready to make a purchase and just need to get a few questions answered, we are standing by to provide you and your clients with accurate, no-nonsense answers to your most pressing technical questions. Our experts not only hold the highest certifications in the industry, they have years of real-world experience in planning, designing, implementing, and managing complex heterogeneous networks and infrastructures. We help you cut through all the hype and accelerate your decision making process.
Assessment
Visiting a new account? Need to validate your proposed solution? Let Arrow ECS lend a hand! Our engineers help you evaluate your customer environment to determine the best next steps to take; they help you navigate this process to ensure your success and gain your customer's trust.
Solution Design and Configuration
By keeping a close eye on the industry, Arrow ECS engineers know today’s technology. With years of experience, our engineers separate reality from hype. They help you propose the right solution for the customer, at the right time. Our engineers maintain key contacts with our manufactures to ensure they understand all of the latest innovations and have the information our partners need, when they need it. Let our engineers help you close the deal!
Demonstrations and Evaluations
Need a lab or a large staff of engineers? All you really need is to be an Arrow ECS partner and access to one of our Solutions Centers. We offer multi-vendor environments with dedicated engineers ready to provide you with proof-of-concept testing and demonstration services. Can’t make it to one of our Solutions Centers? We also offer live, remote Internet access. If you’re looking to speed up and shorten your sales cycle, we offer pre-tested standard demos and customized solutions.
Global Product Support for Novell
As a Novell Authorized Support Partner, we have the expertise and methodologies necessary to troubleshoot and solve issues on all your Novell products. We provide global telephone-based support on a for-fee, per-call basis for Novell customers who do not have a current maintenance agreement.
Visit our Global Product Support for Novell
Arrow Fusion One Call Support
Our telephone-based technical support services are available around the clock, providing expert troubleshooting
assistance whenever it’s needed. We provide a one-stop shop support solution; the customer is never told to call
someone else.
Arrow Fusion Elite Support
A little “insurance” can go a long way toward protecting the bottom line, so Arrow ECS is offering Elite Support Packages to our vendor partners and their customers. Our telephone-based technical support services are available around the clock, providing expert troubleshooting assistance whenever it’s needed. And while standard helpdesk services can offer significant peace of mind, we realize that some organizations need more. That’s why we have combined our helpdesk services with a selection of on-demand consulting services that can help prevent problems from occurring in the first place.
Arrow Fusion Desktop Support
Complexities in data centers and the corporate network, increasing security threats, and a decentralized workforce are causing desktop-related issues to become an increasingly larger part of a typical I.T. support workload. Downtime can be disastrous for organizations that need run at peak efficiency but are challenged with limited resources and budgets.
With Arrow Fusion Desktop Support, you and your customers get 24x7 access to a US-based team of experts who deliver instant technical assistance for any problem across all desktop operating systems, including traditional and virtualized desktop environments. Two levels of support are available through a monthly subscription agreement:
- Standard desktop support covers troubleshooting of the operating system, applications, and associated networking services
- Enhanced desktop support provides additional preventative-maintenance services such as performance optimization, system patching, and security scanning in addition to the standard services
With so much productivity riding on the availability of desktop systems, it’s good to know that personalized assistance is just a phone call away.
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