Pre-Sales Technical Support

Getting I.T. Right for Over a Decade

In this economy, we know you and your clients can't afford to get it wrong. That's why we offer FREE pre-sales technical support for every product on our line card. We put you — our customer — first. We offer fast friendly service backed by our experienced team of vendor-certified engineers. Whether you are just beginning to evaluate a technology, or are ready to make a purchase and just need to get a few questions answered, we are standing by to provide you and your clients with accurate, no-nonsense answers to your most pressing technical questions. Our experts not only hold the highest certifications in the industry, they have years of real-world experience in planning, designing, implementing, and managing complex heterogeneous networks and infrastructures. We help you cut through all the hype and accelerate your decision making process.

Assessment

Visiting a new account? Need to validate your proposed solution? Let Arrow ECS lend a hand! Our engineers help you evaluate your customer environment to determine the best next steps to take; they help you navigate this process to ensure your success and gain your customer's trust.

Solution Design and Configuration

By keeping a close eye on the industry, Arrow ECS engineers know today’s technology. With years of experience, our engineers separate reality from hype. They help you propose the right solution for the customer, at the right time. Our engineers maintain key contacts with our manufactures to ensure they understand all of the latest innovations and have the information our partners need, when they need it. Let our engineers help you close the deal!

Demonstrations and Evaluations

Need a lab or a large staff of engineers? All you really need is to be an Arrow ECS partner and access to one of our Solutions Centers. We offer multi-vendor environments with dedicated engineers ready to provide you with proof-of-concept testing and demonstration services. Can’t make it to one of our Solutions Centers? We also offer live, remote Internet access. If you’re looking to speed up and shorten your sales cycle, we offer pre-tested standard demos and customized solutions.

Link to solutions labs