Submit a Service Request for Novell Support

We offer Novell Single Incident Support which is pre-paid via Credit Card for $1100 USD (plus applicable taxes) for a single incident.

Single Incident Novell Support is available for business day and scheduled after hours support.
End-of-Life products are always best-effort for that Single Incident.
A Single Incident is defined as assistance with one issue, problem, or question relating to the use or installation of a product or product component. A single incident is a problem that cannot be broken down into subordinate problems. If a problem consists of subordinate problems, each is considered a separate incident. Access to a support engineer is considered at least one service request.
We accept all major Credit Cards as payment. Please have your Credit Card information available to expedite the process.

To request support, please use one of the following options:

Contact Information
Phone: 888-347-6305 (North America) or 303-305-4907 (International)

Contact Information
Last Name:
First Name:
Company Name:
Select your Country
Alternate Phone Number
Please Describe the Issue
  Novell Product
  Issue Summary
  Issue Description

  Description of Environment:

There is no need to attach a file at this time. During the troubleshooting process, the support engineer may ask you to send additional data.

Description of Environment (i.e., Operating system,etc.)

Level of Service Needed

Prefered Language